Terms and conditions of service

Please read the following important terms and conditions before you sign up to something or buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.

This is a summary of some of your key rights. It is not intended to replace the contract below, which you should read carefully.

This contract sets out:

  • your legal rights and responsibilities;

  • our legal rights and responsibilities; and

  • certain key information required by law.

In this contract:

  • ‘we’, ‘us’ or ‘our’ means Claire Fitzpatrick and Emma Smith, trading as The Mothership Physio; and

  • ‘you’ or ‘your’ means the person using our site to buy services from us.

If you have any questions about this contract or any orders you have placed, please contact us by:

  • sending an email to hello@the-mothership-physio.com; or

  • filling out and submitting the online contact form available on our website.

Who are we?

We are Emma Smith and Claire Fitzpatrick trading as The Mothership Physio from Stillpoint 1 The Stoneyard, Old Orchard, Bath, BA1 5AX

The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.

  1. Introduction

    1. If you buy services on our site you agree to be legally bound by this contract.

    2. This contract is only available in English. No other languages will apply to this contract.

  2. Information we give you

    1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

      1. click on the ‘key information’ button;

      2. read the acknowledgement email (see clause 4.3); or

      3. contact us using the contact details at the top of this page.

    2. The key information we give you by law forms part of this contract (as though it is set out in full here).

    3. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

  3. Your privacy and personal information

    1. Our Privacy Policy is available at www.the-mothership-physio.com.

    2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

  4. Ordering services from us

    1. Below, we set out how a legally binding contract between you and us is made.

    2. You place an order on the site by buying a one or three monthly subscription. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.

    3. When you place your order at the end of the online checkout process (eg when you click on the submit button, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.

    4. We may contact you to say that we do not accept your order. This is typically for the following reasons:

      1. we cannot carry out the services (this may be because, for example, we have a shortage of staff);

      2. we cannot authorise your payment;

      3. you are not allowed to buy the services from us;

      4. we are not allowed to sell the services to you; or

      5. there has been a mistake on the pricing or description of the services.

    5. We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

      1. a legally binding contract will be in place between you and us; and

      2. we will provide the services as agreed during the online checkout process.

    6. If you are under the age of 18 you may not buy services from the site. You may not be able to buy certain services because you are too young. 

  5. Right to cancel

    1. You have the right to cancel this contract within 10 days without giving any reason. 

    2. The cancellation period will expire after 10 days from the day of the conclusion of the contract.

    3. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by email) using the contact details at the top of this page. 

    4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

  6. Effects of cancellation

    1. If you cancel this contract, we will reimburse to you all payments received from you.

    2. We will make the reimbursement within a reasonable time, and not later than 20 days after the day on which we are informed about your decision to cancel this contract.

    3. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

  7. Carrying out of the services

    1. We will carry out the services by the time or within the period agreed during the online checkout process and as set out in the Confirmation Email (see clause 4.5).

    2. Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can start or restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to start or restart the services as soon as those events have been fixed.

  8. Payment

    1. We accept credit cards and debit cards permitted by The Mothership Physio Squarespace website checkout page. 

    2. We will do all that we reasonably can to ensure that all of the information you give us when paying for the services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

    3. Your credit card or debit card will only be charged when you complete your purchase on the website.

    4. All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps as required by our Squarespace website host. 

    5. Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 5 and 6.

    6. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate.

  9. Nature of the services

    1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The services that we provide to you must be carried out with reasonable care and skill. In addition:

      1. where the price has not been agreed upfront, the cost of the services must be reasonable; and

      2. where no time period has been agreed upfront for the provision of the services, we must carry out the services within a reasonable time.

  10. Faulty services

    1. Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:

      1. visit our webpage that details the contents of the programme sold to you; 

      2. contact us using the contact details at the top of this page; or

      3. visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.

    2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

    3. If the services we have provided to you are faulty, please contact us using the contact details at the top of this page.

  11. End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

  1. Limitation on our liability

    1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

      1. losses that were not foreseeable to you and us when the contract was formed;

      2. losses that were not caused by any breach on our part;

      3. business losses; or

      4. losses to non-consumers.

   12. Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.

   13. Disputes

    1. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the services we have provided or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.

    2. The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.

    3. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live

      14. Disputes

      1. All material, information and or advice made to you (“Material”) is provided to you for information only and may not be construed as medical advice or instruction.

      2. None of the Materials are a recommendation to treat any particular health problem or health-related condition and nor have they been evaluated by any medical body such as the National Institute for Health and Clinical Excellence (NICE).

      3. The Materials do not supercede any advice given by any qualified medical practitioner or registered nutritionist.

    4. The Materials are based on our own research and experiences. You should not use the Materials for diagnosis or treatment of any disease, health problem, health-related condition or for prescription of any medication or other treatment. 

    5. It is your responsiblity to consult with a medical healthcare professional such as your GP or a pelvic health Physiotherapist before embarking on any exercise programme (including,, for the avoidance of doubt, before using any of our programmes), particularly if you suspect you may have a health condition directly or indirectly related to pregnancy or post-pregnancy such as (but not limited to) Prolapse; Diastasis Recti; Hernia; Sacro-iliac pain; Sciatica, Symphysis Pubis Joint Diastasis; Pelvic Girdle Pain (also known as Symphysis Pubis Dysfunction) or Postnatal / Postpartum Depression. 

    6. We nor any of our representatives do not provide medical advice, diagnosis, treatment or medical services of any kind.

    7. We make no promises, assurances, warranties and/or representations that our Materials or other services (or any part of them) will treat, control or cure any particular disease, health problem or health-related condition.

    8. The Materials are not a substitute for the consultation, diagnosis and/or medical treatment provided by your doctor, healthcare provider, nutritionist or dietician.

    9. You must not rely on the Materials and/or other services we provide as an alternative to medical advice and, subject to our affirmative obligations in our Terms and Conditions of Sale, we expressly disclaim all responsibility for, and shall have no liability for, any damage, loss, expense, injury or liability whatsoever suffered by you or any third party as a result of your reliance on any Materials and/or other services we provide to you.

    10. If you think you may be suffering from any particular disease, health problem or health-related condition (whether before, during or after the use of the Material) you should seek immediate medical attention from your doctor, healthcare provider, nutritionist or dietician. You acknowledge that you will not delay seeking or disregard medical advice or discontinue any medical treatment because of the Materials we provide to you or because you have purchased any of our services.

    11. It is your responsibility to notice how your body feels at all times. If you have any problems or concerns or are not sure if any exercise is suitable for you, then either modify or stop the exercise and contact us using the contact details at the top of this page or contact your doctor or other qualified medical professional as soon as possible.

    12. These terms of use may be revised from time to time by updating this posting. You are bound by any revisions and should periodically visit this page to review them.